Web Collaboration lets you communicate and share information with your customers. By creating a community around your website, you make your website a place that customers want to return to.

Features to look for in Web Collaboration Software

• Document Library where you can share documents with your customers or access them from anywhere.

• Bulletin Board where your customers can post questions for you to answer or communicate with each other and share success stories about your product.

• Real time conferencing software that lets you share and work in documents with others over the internet

Tips for choosing web collaboration software:

• Can you restrict who has access to different files or bulletin boards?

• Are there templates to make it easy to set up a nice looking collaboration site? Can you customize the templates with your business logo and colors?

• How easy is it to post your for document sharing?

• How easy is the bulletin board software to use? Can you easily track which questions need to be answered?

• How easy is the web collaboration software to use? How do you set up a conference?